Meet the Staff

Jackie Lacroix-Costello
Account Manager

Since starting with Court Reporting & Management Services in 2005, Jackie's been primarily responsible for invoicing, collections, and payroll. Her work experience includes many years as a manager and corporate trainer for a well-known national company, and an educational aide for special needs children. Most recently, she was a payroll administrator for a busy accounting firm. Jackie's education includes courses in early childhood education, and she is currently working towards a BA in Business Administration with a minor in economics.  

Jackie has three teenage children, and has held numerous volunteer positions in their schools over the years. She spends her free time with family, friends, and her long-time book club. Jackie especially loves to learn, and is currently enjoying her favorite classes: psychology and American Sign Language. [ top ]

Lynda Munsey
Production Manager

Lynda joined Court Reporting & Management Services in early 2009.  Lynda is busy every day with printing, scanning, copying, binding, and getting transcripts in the mail.  Lynda also helps with many of our office tasks:  scheduling, filing, answering the phones.  Lynda earned an Associate's Degree from Mount Ida College in Newton , Massachusetts.  Her prior work experience has been primarily in customer service and accounts management.

Perhaps the most challenging of Lynda's responsibilities at this point is keeping an eye on her 17-year-old twins. When she's not in her role as lead chauffer, Lynda enjoys reading, movies, and cooking. Her two cats, Boots and Olivander, fill the necessary roles of taster and judge for her newest creations. In addition to cooking, Lynda also keeps her creative side engaged by making pottery. [ top ]

Helen Stratton
Account Specialist

Hired in 2010 as an account specialist at Court Reporting & Management Services, Helen employs a professional, persuasive manner to effectively pursue and collect delayed invoice remittances for our clients. Helen's working background includes several years in customer service, office management, and sales. She holds an associate's degree in journalism and communications.

Helen manages the accounts payable and human resources of her husband's tree service, and home schools one of their two daughters. She devotes the majority of her time to her family, but manages to squeeze in reading, politics, gardening, cross-stitching, and movies during the quiet moments. [ top ]